Welcome to Home Sweet Smith LLC! We’re so glad you’re here. By using our website and purchasing our products, you are agreeing to our Terms of Use, which help protect both you and our business. Please read them carefully, and if you have any questions, don’t hesitate to contact us!

1. Acceptance of Terms

By accessing or using this website (www.homesweetsmith.com) and purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please refrain from using our site or purchasing our products.

2. Products and Services

Home Sweet Smith LLC offers hand-lettered and illustrated keepsakes, specialty goods, and other heartfelt items created with love. All products are made to order, and due to the handmade nature, slight variations may occur. We believe that these variations are part of what makes each piece special and unique.

Custom Orders
If you place a custom order, we will work closely with you to ensure your vision comes to life. Please understand that all custom orders are final and non-refundable once the design process has begun.

3. Payment and Pricing

We accept all major credit cards and payments via secure third-party platforms. Prices listed on our website are subject to change without notice, but rest assured, any changes will not affect orders that have already been placed.

Taxes
Sales tax will be applied to all North Carolina orders.

4. Shipping and Delivery

We aim to deliver your order in a timely manner. However, shipping times may vary depending on your location. Once an order leaves our hands, we rely on trusted carriers to get your package to you, but we cannot be held responsible for delays beyond our control. Tracking information will be provided whenever available.

5. Return and Refund Policy

We want you to love your purchase as much as we loved creating it. However, because our products are handmade and often customized, we do not accept returns or offer refunds unless there is a defect in the product upon arrival. Read more about our policies on our Return Policy page.

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your item, and we will work to make it right. Your satisfaction is our priority!

6. Intellectual Property

All content on this website, including our products, designs, images, text, and graphics, is the property of Home Sweet Smith LLC and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use our content without express written permission. Our hand-lettered creations are original works of art, and we ask that you respect the love and creativity that goes into each piece.

7. User Conduct

We expect all visitors to our site to be kind, respectful, and courteous. You agree not to use this website for any unlawful purposes, including attempting to gain unauthorized access to our systems or information. We reserve the right to terminate access to our site for any violations of these terms.

8. Third-Party Links

Our website may occasionally contain links to other websites or services. These links are provided for your convenience, but we are not responsible for the content or practices of these third-party sites. Please review their terms and privacy policies before engaging with them.

9. Limitation of Liability

Home Sweet Smith LLC is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products. We will not be held responsible for any damages caused by the misuse or improper handling of our products.

10. Changes to Terms

We may update these Terms of Use from time to time to reflect changes in our business practices or legal obligations. By continuing to use our site after any changes, you accept and agree to the updated terms. We encourage you to review this page periodically to stay informed.

11. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the State of North Carolina. Any disputes will be resolved under the jurisdiction of the courts in North Carolina.

12. Contact Information

If you have any questions, concerns, or just want to say hello, feel free to reach out to us at:

• Email: hello@homesweetsmith.com

We thank you from the bottom of our hearts for supporting Home Sweet Smith LLC. Every purchase helps us continue to create and share what we love, and for that, we are forever grateful.